Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

 Lost 2FA device


I have lost my 2FA device and can not access my account:



Please open a ticket with us here: https://support.bitcoin.co.th/new_ticket.php

In order to remove the 2 Factor Authentication from your account please send us the following:

1) your photo ID or passport

2) A selfie picture of you holding your ID or Passport with a paper sign saying "I want to unlock 2FA" and date (dd/mm/yyyy)

We can then unlock the 2FA on your account so that you can login.  We require this for a security measure so that an unauthorized person cannot attempt to unlock your 2FA and get into your account.

Was this article helpful? yes / no

Article details

Article ID: 13

Category: English Knowledge Base

Date added: 2017-12-05 16:15:22

Views : 1141

Rating (Votes): Article rated 4.4/5.0 (21)

Powered by Help Desk Software HESK, brought to you by SysAid