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The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



 Category: English Knowledge Base

Articles in this Category

I'm not receiving emails.
Problem: I did not receive an email, such as sign up email, withdrawal confirmation email or other system email. Solutions: Solution 1: Check your email junk/spam folder to see if the email has be...
Article rated 5.0/5.0
Thai Baht deposit not processed
Problem I have transferred Thai Baht to BX.in.th, but it has not yet been added to my available balance. Checklist Did you upload your deposit receipt? If not you must upload your receipt here and...
Article rated 5.0/5.0
Expired Bitcoin address
Problem: I deposited bitcoins to an old expired deposit address Solution: Deposits made to old deposit address will still get credits to your account, but will take more confirmations and will be s...
Article rated 4.3/5.0
When will my Baht withdrawal arrive at my bank?
Problem: I have created a Thai Baht withdrawal, when will it arrive at my bank account? Checklist: Did you check your email and confirm the withdrawal via the email confirmation link?If not, you ...
Article rated 5.0/5.0
My IP has been banned or blocked
Problem: When I visit BX.in.th it showing a message that my IP has been blocked. Reason: Your IP been blocked from some activity which our system does not allow, such as entering user/password wron...
Article not rated yet
When will my order get completed?
Problem: I put in an order to buy or sell some coins but the order did not get completed yet. Answer: When you place orders at BX.in.th you can choose either a "Market Order" or a "Limit Order"; by...
Article not rated yet
Lost 2FA device
Problem: I have lost my 2FA device and can not access my account:   Solution: Please open a ticket with us here: https://support.bitcoin.co.th/new_ticket.php In order to remove the 2 Factor ...
Article rated 5.0/5.0
Withdraw Error
Problem: I withdraw (cryptocurrency) the status says completed but it did not reach the destination, why? Solutions: 1) Click on the TXID: link next to the withdrawal in your BX.in.th account trans...
Article rated 5.0/5.0
How to deposit THB
Problem: How can I deposit Thai baht into BX? Solution: 1.You have to verify your account and add a bank passbook first. 2.Go to My funds > Deposit
Article rated 4.0/5.0

 
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