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 I'm not receiving emails.

Problem:

I did not receive an email, such as sign up email, withdrawal confirmation email or other system email.

Solutions:

Solution 1:

Check your email junk/spam folder to see if the email has been marked as junk mail.

Solution 2:

If you are using @hotmail, @outlook.com or @live.com email; Microsoft often blocks a wider range of emails, and so you should add us to your "Safe Sender" list.

To do this go to your account settings: https://outlook.live.com/owa/?path=/options/safesenderslist

And add the following email addresses to your Safe List:

  • exchange@bitcoin.co.th
  • support@bitcoin.co.th
  • contact@bitcoin.co.th

Solution 3:

If you are using a private email server, contact your server admin and check your server logs to find filter which is block emails.

 
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Article details

Article ID: 1

Category: English Knowledge Base

Date added: 2017-12-01 10:21:17

Views : 85

Rating (Votes): Article rated 5.0/5.0 (1)

 
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