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 Lost 2FA device

Problem:

I have lost my 2FA device and can not access my account:

 

Solution:

Please open a ticket with us here: https://support.bitcoin.co.th/new_ticket.php

In order to remove the 2 Factor Authentication from your account please send us the following:

1) your photo ID or passport

2) A selfie picture of you holding your ID or Passport with a paper sign saying "I want to unlock 2FA" and date (dd/mm/yyyy)

We can then unlock the 2FA on your account so that you can login.  We require this for a security measure so that an unauthorized person cannot attempt to unlock your 2FA and get into your account.

 
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Article details

Article ID: 13

Category: English Knowledge Base

Date added: 2017-12-05 16:15:22

Views : 174

Rating (Votes): Article rated 5.0/5.0 (7)

 
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