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 Lost 2FA device

Problem:

I have lost my 2FA device and can not access my account:

 

Solution:

Please open a ticket with us here: https://support.bitcoin.co.th/new_ticket.php

In order to remove the 2 Factor Authentication from your account please send us the following:

1) your photo ID or passport

2) A selfie picture of you holding your ID or Passport with a paper sign saying "I want to unlock 2FA" and date (dd/mm/yyyy)

We can then unlock the 2FA on your account so that you can login.  We require this for a security measure so that an unauthorized person cannot attempt to unlock your 2FA and get into your account.

 

 
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Article details

Article ID: 13

Category: Web Functions

Date added: 2017-12-05 16:15:22

Views : 2771

Rating (Votes): Article rated 4.0/5.0 (74)

 

 

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Contact us :


Bitcoin Co. Ltd.

+662-552-2977

08:00 - 22:00

43/1031 Ramintra Road, Bangkhen, Bangkok, 10220

2014-2018 Bitcoin Co. Ltd.

 
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