Welcome to Support Desk

Thailand's First & Largest Crypto-Currency Trading Company

 How to Change 2FA Device

Incase you can still use Google Authenticator on your old device.

1. Sign in

2. Go to Security >> 2Factor Authentication

3. Turn Off “Enable Two Factor”, enter 2FA code and click “Submit”




4. A QR code will appear on the screen, you can use a new device to scan. (https://support.bitcoin.co.th/knowledgebase.php?article=41)

5. Delete Google Authenticator App from your old device.


Was this article helpful? yes / no


Support information

Provided for :

Contact us :

Bitcoin Co., Ltd.


08:00 - 22:00

509,511 Ramintra Road, Ramintra, Khannayao, Bangkok 10230

2014-2019 Bitcoin Co., Ltd.

Powered by Help Desk Software HESK, in partnership with SysAid Technologies